CREODEX PRIVACY POLICY
Last Updated: September 1st, 2025
At Creodex (“we,” “our,” or “us”), we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal data. This Privacy Policy is designed to comply with GDPR (UK & EU), PIPEDA (Canada), and applicable North American privacy laws.
By using Creodex, you agree to this Privacy Policy, our Terms and Conditions, and all supporting policies found on our Related Policies & Resources page. If you do not agree, please discontinue use of the platform.
1. Information We Collect
1.1 Personal Data You Provide
We collect personal information when you engage with Creodex, such as:
- Account Information: Name, email, and contact details
- Payment Information: Processed securely by third-party providers; Creodex does not store full payment details
- Professional Information: If you create an AI tool (“WaaS AI Tool”), we may collect credentials, expertise, or background information
- User Interactions: Support inquiries, feedback, or survey responses
1.2 Automatically Collected Data
When you visit or use Creodex, we may collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, referral sources
- Cookies & Tracking Technologies: See Section 9 for more details
2. How We Use Your Data
Your data is processed to:
- Operate and improve the platform
- Personalize user experiences
- Process payments and verify transactions
- Communicate updates and marketing (with consent)
- Ensure safety, prevent fraud, and comply with laws
3. Legal Basis for Processing
We rely on the following legal grounds:
- Consent: When you sign up, submit data, or accept cookies
- Contractual Necessity: To deliver services you request
- Legitimate Interests: For platform improvement and security
- Legal Obligation: When required by law
4. Your Rights
Depending on your location, you may:
- Access or correct your data
- Withdraw consent
- Request deletion ("Right to be Forgotten")
- Request data portability
- Object to or restrict certain types of processing
To exercise these rights, please contact us via our Contact Form.
5. Data Sharing & Third-Party Services
We do not sell or rent your personal data. We may share data with trusted providers for:
- Payment processing
- Cloud hosting
- Analytics and fraud prevention
We may also disclose data if required by law. Questions? Please contact us via our Contact Form.
6. How We Protect Your Personal Data
Creodex uses reasonable and appropriate measures to safeguard your personal data:
- Secure Transmission: All sensitive information is encrypted in transit using HTTPS
- Access Controls: Only authorized personnel can access personal data
- Trusted Infrastructure: Our systems are hosted on platforms that follow industry-standard security practices
- User Responsibility: You are responsible for maintaining the confidentiality of your login credentials
While we strive to protect your data, no system is completely immune to risk. We are committed to continuous improvement in our security protocols.
7. What We Do in Case of a Data Breach
In the event of a security breach involving your personal information:
- We Act Quickly: We identify the cause, assess the impact, and contain the breach
- We Notify Affected Users: If your personal information is involved, we will notify you in accordance with applicable laws
- We Report to Authorities: Where required (e.g., under PIPEDA), we notify the appropriate regulators
- We Take Remedial Action: We’ll take steps to mitigate harm and update our protocols
8. Cookies & Tracking Technologies
Creodex uses cookies and similar tools to enhance performance and personalize your experience.
- Essential Cookies: Required for core functionality
- Analytics Cookies: Help us understand how users interact with the platform
- Marketing Cookies: Used only with your consent
You can manage cookies via your browser settings.
9. International Data Transfers
Your data may be processed in countries such as:
- Canada, the U.S., the UK, and EU member states
We apply safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance with cross-border data laws.
10. Data Retention & Account Deletion
We retain data only as long as necessary for:
- Service delivery
- Legal and regulatory compliance
- Fraud prevention
When no longer required, data is deleted or anonymized securely.
10.1 Account Closure & Post-Deletion Handling
- Your personally identifiable information will be securely deleted or anonymized
- All communication preferences will be removed from our email systems within 30 days
- We may retain minimal data required for fraud prevention, regulatory compliance, legal obligations, or internal auditing
- You will no longer receive Platform Updates or operational emails after full account deletion is confirmed
11. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Material changes will be posted on our site, and continued use of Creodex implies acceptance of any revisions.
12. Contact Us
For privacy questions or requests, please contact us via our Contact Form.